Minimizing the Total Cost in the Out Patient Department (OPD) of a Multispecialty Hospital

A. Nellai Murugan, S.Vijayakumari Saratha

Waiting lines are experienced in out daily activities. Waiting in line or queue causes inconvenience to individuals (Patients) and economic costs to firms and organizations. Providing too much service capacity to operate a system involves excessive cost. But not providing enough service capacity results in excessive waiting time and cost. In this study the queuing characteristics at the specialist clinic was analysed using a multiserver queuing model and the waiting and service costs determined with a view to determining the optimal service level. This model can also be used by decision and other policy makers to solve other multi-server queuing problems.