Study of Customer Satisfaction after Implementation of Direct Benefit Transfer (BDT) of Subsidy to Consumer by Indian LPG (Home) Gas Companies

Dr. Amit Gosar, Alpana Mishra

This study is conducted with the aim to know the satisfaction level of the LPG domestic customers towards the DBTL (Pahal) scheme launched by the Government for the customer who opted for subsidy. The structured questionnaire used to collect the data and data was analysis by using statistical method to find the satisfaction level of the LPG domestic customer. Also we have to study the affect of DBT on revenue part for exchequer.

https://doi.org/10.31871/WJRR.8.3.6